Terms of service

CRAFTED 3D SIGNS LLC
TERMS OF SERVICE

Last updated: August 15, 2026

These Terms of Service (the “Terms”) govern your access to and use of https://www.crafted3dsigns.com (the “Site”) and your purchase or use of products and services offered by Crafted 3D Signs LLC (“Crafted 3D Signs,” “we,” “us,” or “our”). Please read these Terms carefully.

By accessing the Site, requesting a quote, approving a design proof, placing an order, or otherwise using our products or services (collectively, the “Services”), you agree to these Terms and to the policies incorporated by reference below. If you do not agree, do not use the Services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform through which we offer certain products and services.

1. ELIGIBILITY AND ACCOUNTS

You must be at least the age of majority in your jurisdiction to place an order. If you use the Services on behalf of a business or other organization, you represent that you are authorized to bind that organization to these Terms.

You are responsible for providing accurate, current, and complete account, billing, shipping, contact, and order information. You are also responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Notify us promptly if you believe your account has been used without authorization.

2. PRODUCTS AND CUSTOM SERVICES

Crafted 3D Signs designs and produces custom signage and related products. Because many products are made to order, the final product depends on the specifications, materials, artwork, measurements, options, and approvals associated with the order.

Product descriptions, photographs, samples, mockups, renderings, and visualizer results are intended to help you evaluate available options. Unless expressly identified as a final production specification, they are illustrative and are not engineering drawings, architectural plans, or guarantees of exact scale, color, lighting effect, or appearance in a particular environment.

We may modify or discontinue products, materials, options, or Services at any time. If a material or component becomes unavailable after an order is placed, we will contact you before making a material substitution that would meaningfully affect the approved appearance or function of the product.

3. QUOTES, PRICES, ORDERS, AND PAYMENT

Quotes are valid for the period stated in the quote. If no period is stated, a quote is valid for 30 days. Prices may change before an order is accepted. Applicable taxes and any separately disclosed shipping, installation, permit, design, rush, or other charges will be shown in the applicable product page, quote, invoice, or checkout before payment.

An order is not accepted until we confirm it or begin performance. We may reject or cancel an order for reasons including pricing or description errors, suspected fraud, inability to obtain materials, safety or legal concerns, or inability to complete the requested work. If we cancel an order after payment and before providing the applicable product or service, we will issue the refund required by law and our Refund Policy.

You authorize us and our payment providers to charge the payment method you provide for all amounts shown at checkout or on an accepted quote or invoice. Payment schedules, deposits, design fees, and balances stated in an order-specific quote or invoice are incorporated into these Terms.

4. CUSTOMER MATERIALS AND INTELLECTUAL PROPERTY AUTHORIZATION

“Customer Materials” means logos, trademarks, trade names, artwork, photographs, text, fonts, graphics, files, specifications, or other content that you provide or direct us to use.

You retain any rights you hold in your Customer Materials. You grant Crafted 3D Signs a non-exclusive, worldwide, royalty-free license to reproduce, adapt, format, resize, color-adjust, manufacture from, and otherwise use the Customer Materials as reasonably necessary to prepare quotes and proofs, fulfill your order, communicate with you, provide support, and maintain business records.

You represent and warrant that you own the Customer Materials or have all permissions necessary for us to use them as requested, and that our authorized use will not infringe or violate another person’s intellectual-property, privacy, publicity, or other rights. We may refuse or stop work involving content that we reasonably believe may be unlawful, unauthorized, misleading, hateful, obscene, or infringing.

5. ARTWORK, DESIGN PROOFS, AND CUSTOMER APPROVAL

You are responsible for supplying usable, accurate artwork and specifications. Additional design or file-preparation charges may apply if artwork must be recreated, repaired, traced, converted, or substantially modified; we will disclose any additional charge before performing that work.

When we provide a proof, you must carefully review the spelling, punctuation, colors, layout, dimensions, mounting details, quantities, and other specifications. Your approval authorizes us to produce the order based on that proof and the accompanying written specifications. Requested changes after approval may increase the price and extend the production schedule. If production has started, some changes may not be possible.

We are not responsible for an error that appeared in the proof and was approved by you, except to the extent the final product materially differs from the approved proof or written order specifications. We remain responsible for manufacturing the product in material accordance with the approved proof and applicable order specifications.

6. PRODUCTION, CHANGES, AND CANCELLATIONS

Production time generally begins after we receive all required payment, usable artwork, measurements, selections, and final proof approval. Production and completion dates are estimates unless we expressly agree in writing to a guaranteed date.

Because custom products may become unsuitable for resale once design or production work begins, cancellation rights are limited. Cancellation requests must be submitted promptly. Before production begins, we may approve a cancellation subject to nonrecoverable design work, payment-processing costs, specially ordered materials, and other amounts permitted by our Refund Policy and applicable law. After production begins, an order may not be cancelable unless required by law or agreed by us in writing.

Any customer-requested change may require a revised proof, price, and production schedule. We will not be responsible for delays caused by missing information, delayed approvals, changed specifications, or inaccurate Customer Materials or measurements.

7. HANDMADE PRODUCTS, MATERIALS, COLORS, AND TOLERANCES

Our products are custom fabricated and may include handmade elements. Minor variations in color, grain, texture, paint finish, edge appearance, dimensions, light diffusion, brightness, or component placement can occur because of screen settings, lighting conditions, material batches, fabrication methods, and the physical properties of the materials. These minor variations are not defects when the product remains materially consistent with the approved proof and written specifications.

Colors displayed on a screen or in a digital mockup may not exactly match the finished material or paint. If exact color matching is important, you must request and approve an available physical sample or a specifically identified color standard before production. Unless a written quote expressly includes an exact color-matching service, visual color references are approximate.

8. MEASUREMENTS, INSTALLATION, ELECTRICAL WORK, AND PERMITS

You are responsible for verifying all measurements and confirming that the selected product is appropriate for the intended location, surface, structure, and environment unless our written quote expressly includes a site survey or measurement service.

Installation is not included unless stated in writing. Installation should be performed by a qualified professional using hardware and methods appropriate for the wall, structure, sign weight, local conditions, and applicable codes. Electrical connections must be completed by a qualified electrician when required. You must follow all provided installation, care, power-supply, and safety instructions.

You are responsible for obtaining any landlord, property-owner, association, municipal, zoning, building, electrical, or sign-code approval or permit unless our written quote expressly states that we will obtain it. We do not guarantee that a product will be approved by a particular landlord or governmental authority.

We are not responsible for damage or injury caused by incorrect measurements, unsuitable mounting surfaces, improper installation, unauthorized modification, use of an incorrect power source, failure to follow instructions, or use in conditions for which the product was not designed, except to the extent caused by our own negligence or a defect for which we are legally responsible.

9. OUTDOOR, ILLUMINATED, AND ELECTRICAL PRODUCTS

Products described as “interior” must not be used outdoors or in wet environments. Outdoor suitability applies only to products expressly sold for exterior use and remains subject to proper installation, maintenance, sealing, drainage, electrical protection, and the environmental limitations disclosed for the product.

The appearance and brightness of illuminated products can vary with ambient light, viewing angle, wall color, installation distance, power source, and photography. Normal wear, weathering, fading, corrosion, dirt buildup, accidental damage, power surges, water intrusion caused by improper installation, and unauthorized repairs or alterations are not manufacturing defects.

10. SHIPPING, DELIVERY, AND DELAYS

Shipping and delivery are governed by our Shipping Policy and the order-specific terms shown at checkout or in an accepted quote. Delivery dates are estimates unless we expressly guarantee a date in writing. Carrier transit times are outside our direct control.

If we learn that we cannot ship within the time stated or within the period required by applicable law, we will provide any legally required delay notice and give you the applicable option to consent to the delay or cancel the unshipped order for a prompt refund.

You are responsible for providing a complete and accurate delivery address and for ensuring that someone can safely receive oversized or valuable packages when required. Additional costs caused by an incorrect address, refused delivery, missed appointment, storage, or reshipment may be charged to you to the extent permitted by law.

Inspect the package and product promptly after delivery. If an item appears lost, damaged, incomplete, or incorrect, preserve all packaging and contact us as soon as possible—preferably within 48 hours—with the order number and clear photographs of the package, label, packaging materials, and product. Prompt notice helps us pursue carrier claims, but it does not eliminate any nonwaivable rights you may have under applicable law.

11. RETURNS, REFUNDS, AND ORDER PROBLEMS

Returns, refunds, replacements, and credits are governed by our Refund Policy: https://www.crafted3dsigns.com/policies/refund-policy.

Custom-made and personalized products generally cannot be returned or exchanged because they were produced to your specifications and may not be resalable. This restriction does not apply when the product is materially defective, materially different from the approved proof or written specifications, damaged in transit, or otherwise eligible for a remedy under our Refund Policy or applicable law.

If you believe there is a problem, stop using or installing the product if continued use could worsen the damage or create a safety issue, and contact us promptly with photographs and a description. Do not discard, alter, repair, or return a product without instructions from us, as doing so may prevent us from evaluating the issue or pursuing a carrier claim.

12. WARRANTIES AND CARE

Any written product warranty stated on a product page, quote, invoice, or separate warranty document controls for that product. If no written warranty is provided, any warranties required by applicable law remain in effect. Nothing in these Terms excludes, limits, or disclaims a warranty or consumer remedy that cannot lawfully be excluded, limited, or disclaimed.

Warranty coverage, if offered, does not extend to normal wear and tear; misuse; accidents; neglect; improper storage, cleaning, installation, wiring, voltage, or maintenance; unauthorized alteration or repair; use in an unsuitable environment; or damage caused by weather, water intrusion, impact, pests, building movement, power surges, or other external causes, unless the applicable written warranty expressly states otherwise.

13. SITE CONTENT AND OUR INTELLECTUAL PROPERTY

The Site and its content—including text, graphics, photographs, videos, product descriptions, layouts, software, visualizer elements, and Crafted 3D Signs branding—are owned by or licensed to Crafted 3D Signs and are protected by applicable intellectual-property laws.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal or internal business shopping purposes. You may not copy, reproduce, distribute, sell, reverse engineer, scrape, or commercially exploit the Site or its content without our prior written permission, except as permitted by law.

14. REVIEWS, FEEDBACK, AND FINISHED-PRODUCT PHOTOGRAPHS

If you submit a review, testimonial, photograph, suggestion, or other feedback for publication, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit for length or formatting, publish, and display that content in connection with our business. You represent that you have the right to provide it and that it is truthful and does not violate another person’s rights. We will not materially alter the meaning of a review.

We may photograph a finished product and display images of the finished product in our portfolio, website, social media, or other marketing, unless we have agreed otherwise in writing. We will not claim ownership of your logo or trademark, and we will not intentionally disclose confidential information supplied by you. Contact us before production if your order or branding is confidential and must not be displayed.

15. THIRD-PARTY SERVICES AND LINKS

The Services may include third-party payment processors, applications, shipping carriers, communication tools, embedded content, or links to third-party websites. Those services may be governed by separate terms and privacy practices. We are not responsible for third-party content or services that we do not control, but this provision does not limit any responsibility that applicable law places on us for our selection or use of a service provider.

16. PRIVACY AND TEXT MESSAGES

Our collection and use of personal information are governed by our Privacy Policy: https://www.crafted3dsigns.com/policies/privacy-policy.

If you opt in to receive text messages, the program is also governed by our SMS Terms & Conditions: https://www.crafted3dsigns.com/pages/sms-terms-conditions. Consent to receive marketing or informational text messages is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for assistance.

17. PROHIBITED USES

You may not use the Site or Services to:

(a) violate any law or another person’s rights;
(b) submit false, misleading, fraudulent, infringing, defamatory, obscene, abusive, or harmful material;
(c) transmit malware, malicious code, or content intended to disrupt or compromise the Site or another system;
(d) collect or track another person’s personal information without authorization;
(e) spam, phish, pharm, pretext, scrape, crawl, or circumvent access or security controls;
(f) impersonate another person or misrepresent your affiliation or authority; or
(g) use our products or Services for an unsafe, illegal, or unauthorized purpose.

We may suspend or terminate access, reject content, or cancel an order when reasonably necessary to address prohibited conduct, fraud, legal risk, or a threat to safety or security.

18. WEBSITE AVAILABILITY AND DISCLAIMERS

We try to keep the Site accurate and available, but it may contain errors or experience interruptions. We may correct errors, update information, suspend features, or modify the Site at any time. If a material pricing or product-description error affects an order, we may contact you for approval of the corrected terms or cancel and refund the affected order.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ONLINE TOOLS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT GUARANTEE THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. THIS WEBSITE DISCLAIMER DOES NOT ELIMINATE OUR RESPONSIBILITIES FOR PRODUCTS OR SERVICES UNDER AN APPLICABLE WRITTEN WARRANTY, THESE TERMS, OR NONWAIVABLE LAW.

19. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, CRAFTED 3D SIGNS AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF BUSINESS OPPORTUNITY, ARISING FROM THE SITE, SERVICES, OR A PRODUCT, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR A CLAIM ARISING FROM A PRODUCT, ORDER, OR SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT, ORDER, OR SERVICE GIVING RISE TO THE CLAIM.

These limitations do not apply to fraud, willful misconduct, gross negligence, personal injury or property damage to the extent caused by our negligence or a product defect for which liability cannot be excluded, or any other liability or remedy that cannot lawfully be excluded or limited. Some jurisdictions do not permit certain exclusions or limitations, so portions of this section may not apply to you.

20. INDEMNIFICATION

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Crafted 3D Signs and its owners, officers, employees, and agents from third-party claims, damages, liabilities, judgments, and reasonable attorneys’ fees arising from: (a) Customer Materials you direct us to use; (b) your infringement or violation of another person’s rights; (c) your unlawful or unauthorized use of the Site, Services, or product; or (d) your material breach of these Terms.

We will provide prompt notice of a covered claim and reasonable cooperation. You may not settle a claim in a manner that admits fault by us or imposes an obligation on us without our written consent. This section does not require a consumer to indemnify us for our own negligence, willful misconduct, or violation of law.

21. EVENTS BEYOND REASONABLE CONTROL

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, fire, flood, epidemic, labor disruption, war, terrorism, civil unrest, government action, utility or network failure, transportation interruption, or supplier shortage. We will make reasonable efforts to communicate material delays. This section does not eliminate any right to a delay notice, cancellation, or refund provided by applicable law.

22. SUSPENSION AND TERMINATION

We may suspend or terminate your access to the Site or Services if you materially breach these Terms, engage in fraud or unlawful activity, threaten safety or security, or fail to pay amounts when due. You may stop using the Site at any time. Termination does not affect rights, payment obligations, licenses, or liabilities that arose before termination or provisions that by their nature should survive.

23. GOVERNING LAW AND VENUE

These Terms and any dispute arising from them are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except to the extent the nonwaivable laws of your jurisdiction apply.

To the extent permitted by law, any legal proceeding arising from these Terms or the Services must be brought in the state or federal courts located in Miami-Dade County, Florida, and each party consents to the personal jurisdiction of those courts. This provision does not deprive a consumer of any nonwaivable right to bring a claim in another forum.

24. GENERAL TERMS

Order-specific terms. A written quote, invoice, proof, or agreement accepted by both parties may contain additional terms. For order-specific specifications, pricing, or scope, those written terms control if they conflict with these Terms. The Refund Policy controls return and refund issues; the Shipping Policy controls shipping issues; the Privacy Policy controls personal-information practices; and the SMS Terms & Conditions control the text-messaging program.

Entire agreement. These Terms and the incorporated policies and order-specific terms form the entire agreement between you and us regarding the Services and replace prior discussions or communications on the same subject.

Severability. If any provision is found unlawful or unenforceable, it will be enforced to the maximum extent permitted and the remainder will remain in effect.

No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, sale of assets, or transfer of the business, subject to applicable law.

Electronic communications. You agree that notices and transaction-related communications may be provided electronically, including through the Site or by email, subject to applicable law. Text messages are governed separately by Section 16.

Headings. Section headings are for convenience and do not affect interpretation.

25. CHANGES TO THESE TERMS

We may update these Terms by posting a revised version on this page and changing the “Last updated” date. Changes apply prospectively when posted unless a later date is stated. Material changes will not retroactively alter an accepted order unless you agree or applicable law permits. Your continued use of the Site after revised Terms take effect constitutes acceptance of the revised Terms.

26. CONTACT INFORMATION

Questions about these Terms or an order may be directed to:

Crafted 3D Signs LLC
12057 SW 117 Ct.
Miami, FL 33186
United States

Email: info@crafted3dsigns.com
Phone: (786) 264-2478
Website: https://www.crafted3dsigns.com